Aug 21, 2007

e-QuickPay Cards Begin to Expire

Child Support recipients who have not updated contact information will not receive renewal e-QuickPay Cards

Ohio’s e-QuickPay MasterCards, which directly deposit child support payments, will begin to expire this month,Ohio’s e-QuickPay MasterCards, which directly deposit child support payments, will begin to expire this month. Those whose addresses are not up to date with the Athens County Child Support Enforcement Agency may not receive replacement cards on time.

“We’re prohibited from forwarding these replacement cards, so if your address isn’t up to date you’ll experience some delays in receiving your new card,” said Randy Galbraith, director of the Athens County CSEA. He encouraged anyone who has moved since their last card was issued to call the CSEA at (740) 593-5046 to make arrangements to change current address information.

First implemented in 2004, e-QuickPay MasterCards are automatically loaded each month with child support payments and can be used as Debit cards at stores and ATMs. The State Office of Child Support offers this option to make accessing payments an easier, faster process. Guardians can enroll in e-QuickPay without having a credit check conducted and can then access deposits without having to pay check-cashing fees and without needing a separate bank account.

Renewal cards will be issued by the 20th day of whatever month is listed as the “Valid Thru” date on current cards. Cardholders can use current cards until the end of that month, and if they do not get a new card in the mail by the 20th, they should call the Ohio e-QuickPay customer service center at 1-800-503-1283.

Activation instructions will be enclosed with the renewal cards, and any current balances in child support accounts will not be affected by the card replacement.

The expiration of the first-issued e-QuickPay Cards falls in August, the month recognized statewide as Child Support Awareness Month. The Athens County CSEA has sponsored billboards and parenting-focused public service announcements and will continue to feature tips, data and suggestions based around the theme: “Child Support: It’s more than just money.”

The Athens County CSEA maintains approximated 4,500 cases each year and reported collections of more than $7 million during FY06. The agency also recently received an award for the highest percentage improvement for collections on current support among counties with similar caseloads in the state.

For more information about the Athens County Child Support Enforcement Agency, visit, or call (740) 593-5046.

[where: Athens, Ohio 45701]

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